GDPR STATEMENT

This Privacy Policy is required as a part of General Data Protection Regulation(GDPR), it is necessary for us to inform you of the information we keep about you and your pet, how it is used and stored and to receive permission for specific information to be stored and used. In the Grooming Salon, the following information is stored:  

  • Any details you have given to us about yourself, such as your name, phone numbers, and e-mail address’

  • Any details you have given to us about your dog, such as, name, age, breed, colour, gender etc

  • Any details of what we have done to your dog as part of the grooming process what blades or combs have been used, where we have scissored,if nails have been trimmed, date of the visits etc

  • Any traits, likes or dislikes of your dog, such as, sensitive feet etc.

  • Your dog's temperament within the salon - good, nervous, hard, tendency to bite etc.

  • Any medical problems that either you make us aware of, or that we find as part of the grooming process, such as (lumps, bumps, warts, heart murmur etc.)

TERMS AND CONDITIONS 

We ask that all of our clients read and understand the following policies, and terms and conditions. 

BEFORE THE GROOM 

All dogs attending the Salon will have a Client Record on file. This will be completed at the salon and kept on the premises and will contain notes and photos of every groom, taken upon arrival and on completion of the groom.  It will also contain notes of any matting, fleas, medical issues that are discovered and full notes on the owners requests and agreements made before the groom is started.  These are used for future reference to help maintain consistency of the groom and in the event of a complaint.

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YOUR PET’S HEALTH AND WELFARE 

You must be confident and confirm that your dog is fit and healthy, and up-to-date with their vaccinations. Grooming of sick or elderly dogs is entirely at the owner's risk. 

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CANCELLATION & RESCHEDULING 

We request 24 hours` notice if you need to cancel your pet appointment. If you forget about an appointment or cancel at the last minute we miss the opportunity to fill that appointment time.. If you are cancelling your appointment outside normal working hours, it should be possible to leave a voicemail providing your name, dogs name, time and date of appointment. 

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NON-ATTENDANCE 

If you do not show for your appointment without giving adequate notice, any future bookings may require a non-refundable deposit towards your next groom. If this happens a second time we may ask for the full price of your dog’s groom to be paid as a non-refundable payment prior to securing your booking. 

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TIME KEEPING 

Please be punctual. We work by appointment only, and also on a 1-2-1 basis with each dog. We also offer a free appointment reminder by email/text message if requested. Most grooms take 1-2 hours or more depending on the size and the temperament of the dog, and its coat condition. Whilst we appreciate that clients may be late through no fault of their own, we also do have a duty to our other clients who keep to their appointment times. 

Any late arrivals of 15 minutes or more, we reserve the right to change or cancel appointments, and prepayment for future services will be requested where a client has been late for two or more previous appointments.

 

PRICING 

Pricing is based on breed, hair length, coat condition, temperament, age, and grooming history. Please be advised an extra charge may apply if your dog is matted, requires extra bathing in addition to our standard 2-shampoo process, has fleas, or has not been groomed within the recommended grooming schedule for their breed.

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VACCINATIONS

If your dog has not been vaccinated or their previous vaccination is out of date please leave 14 days from the date of vaccination and their appointment date. We regret that we are unable to groom puppies until 2 weeks after their 2nd vaccination.

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FLEAS/TICKS

If your pet is found to have fleas, we will stop the groom, and treat them with a flea treatment bath.

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DURING THE GROOM

STAFF’S SAFETY
We reserve the right to muzzle your dog if it represents a danger to any other dog or any person. Any dog that shows aggression to people or other dogs will not be accepted for grooming. Please let us know beforehand if your dog has behavioral problems.


GROOMING ACCIDENTS
Please be aware that if the dog does not respond to the groomer and does not remain still during the grooming procedure, accidents can happen, such as nicks from clippers or toenail trimmers.

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NEGLECTED & MATTED COATS - Please scroll down and read our Shaving Disclaimer!
We do not accept liability for any other effects following the treatment of a matted dog. This can include irritation, redness or nicks. Your permission will be required to shave off a matted coat. If you request the mats to be combed out, the groomer will not do this, if it causes the dog undue stress or pain.


EAR PLUCKING
Removing the hair can irritate the delicate skin of ear canals and lead to ear problems. Plucking the hair from a dog's ear canal leaves minute openings, tiny wounds in the skin where bacteria can settle more easily. We do not offer this service


ANAL GLANDS
Groomers do not perform anal gland expression as part of any service offered.. It is our belief that this process should only be performed by a licensed veterinary person, and only when medically necessary. We believe that anal gland expression should not be a recurring procedure applied to a healthy animal, as serious consequences can result.


GENERAL DATA PROTECTION
Records  are kept of all dogs and their treatments. Client data will be treated in accordance with the data protection principles of the Data Protection Act and will not be shared with 3rd parties.

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GROOM FEEDBACK / REFUND POLICY
If you are dissatisfied with any aspect of your pet’s groom please let us know within 3 days (preferably, before you leave). Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. Please don’t leave negative feedback anywhere without contacting us first, we take great pride in our service and want our clients to feel the same.  In extreme cases, where all avenues have been explored in order to provide satisfaction.  We may agree to offer a refund on the price of the groom (if prepaid). 


DISCLAIMERS

MATTING/SHAVING

Under the Animal Welfare Act, 2006, it is an offence to cause unnecessary suffering to an animal: - this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. If you bring in your dog with more than 20 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same.